Interactive Voice Response (IVR) systems are automated telephone systems either controlled by the callers voice or pressing different numbers according to their desired options. At it’s most basic IVR is an automated receptionist the never takes breaks and can seamlessly guide your callers through to the right person. Though they can be as complex as taking orders, collecting payments and providing detailed information.
Why You Need Custom IVR For Your Organization?
Automated phone services eliminate the frustration of customers who are often otherwise left on hold or repeatedly transferred to the wrong person resulting in lost business and negative customer experiences.
IVR means empowering staff to focus on the most important activities, streamlining process and allowing for more specialized staff to provide a higher level of customer service. Advanced systems can help you do much more business in less time and can even automate much of the sales process, increasing marketing ROI, revenues and boosting profit margins, allowing your company to be more competitive.
Hosted IVR is ideal for businesses that need a system that is reliable and yet very affortable.
- No hardware to maintain
- No software to install
- Low start up cost
On premise IVR is ideal for business that need that extra layer of access to their system for cross connection. Dixivox is ready to help designing, implementing and maintaining your next IVR for you.
- Very customizable
- Unlimited flexibility
Benefits Of an IVR System For Your Business
- Boost your brand
- Increase credibility and professional image
- Streamline business processes
- Reduce overhead and labor costs
- Increase business volume without additional costs
- Never miss another call or lose a prospect